Overview of ISO 9001
Customers are becoming more sophisticated, better informed and their expectations are growing. Any business that wants to stay in business has to keep up by offering quality products and services as well as providing assurance of this commitment. Organizations can demonstrate this and secure themselves a future through an ISO 9001 Quality Management System (QMS)
This standard is recognized worldwide in more than 140 countries and belongs to the ISO 9000 series of standards. The ISO 9000 series is amongst the International Organization for Standardisation’s (ISO) most widely known and used standards.
has been designed to be a ‘generic’ management system standard, applicable for organisations of any size and type
. Thus, it is widely accepted and adopted by manufacturing and service organizations, non-profit organizations, and even governmental departments the world over. The ISO 9001 provides an effective framework for any quality conscious organization that would like to consistently provide products and services that meet their customers’ requirements; and continually improve on their products, processes and system to enhance satisfaction.
Benefits of Implementing ISO 9001
ISO 9001 provides uncountable benefits - both tangible and intangible. A typical organisation would enjoy the following:
- a systematic approach to control all its processes and well defined procedures and supporting documentation
- greater transparency and consistency in its output
- an established plan-do-check-act approach that drives improvements
- greater quality awareness amongst employees and reduced defects, scraps, rework, failures and service recovery
- the means to assure a sound quality management system by having a third party certification that is recognized worldwide
- correspondingly, a reduced need for multiple second party audits
- and ultimately, a reduction in customer complaints, retention of customers and an increase in its ability to penetrate new markets and increase its market share
With the launch of ISO 9001:2015 on in 2015, organizations have a three-year transition period from the date of publication (September 2015). This means that you will need to upgrade your quality management system to the new edition of the standard and seek certification to it, otherwise at the end of September 2018, your ISO 9001:2008 certificate will no longer be valid.
To assist organization with a fuss-free transition to ISO 9001:2015, BSI Neville Clarke offers the ISO 9001:2015 Transition Programme, consisting of training led capacity building activities to support your organization’s ISO 9001:2015 transition needs and beyond, using BSI Neville Clarke’s time-tested approach.
Changes Introduced in ISO 9001:2015
- Puts greater emphasis on leadership engagement
- Helps address organizational risks and opportunities in a structured manner
- Introduction of Annex XL for simplified language and a common structure and terms
- Better integration with other Management Systems
- More user-friendly for service and knowledge-based organizations
ISO 9001:2015 Training Programmes
- ISO 9001:2015 Awareness for Top Management
- ISO 9001:2015 Interpretation
- ISO 9001:2015 Interpretation And Application
- ISO 9001:2015 Strategic Approach to Risk-Based Thinking
- ISO 9001:2015 Internal Auditor Training (Process Risk and Performance Based Approach)
- IRCA Certified ISO 9001:2015 Auditor/Lead Auditor Training Course (QMS) (IRCA Reference A18030)
- IRCA Certified ISO 9001:2015 Auditor Transition Training Package (IRCA Reference A17956 + A17957)