Delivering Sustained Success
Countries Regional


Quality - ISO 9001:2015

Overview of ISO 9001

Customers are becoming more sophisticated, better informed and their expectations are growing. Any business that wants to stay in business has to keep up by offering quality products and services as well as providing assurance of this commitment. Organizations can demonstrate this and secure themselves a future through an ISO 9001 Quality Management System (QMS) certification.

This standard is recognized worldwide in more than 140 countries and belongs to the ISO 9000 series of standards. The ISO 9000 series is amongst the International Organization for Standardisation’s (ISO) most widely known and used standards. 

ISO 9001 has been designed to be a ‘generic’ management system standard, applicable for organisations of any size and type. Thus, it is widely accepted and adopted by manufacturing and service organizations, non-profit organizations, and even governmental departments the world over. The ISO 9001 provides an effective framework for any quality conscious organization that would like to consistently provide products and services that meet their customers’ requirements; and continually improve on their products, processes and system to enhance satisfaction.


Benefits of Implementing ISO 9001

ISO 9001 provides uncountable benefits - both tangible and intangible. A typical organisation would enjoy the following: 
  • a systematic approach to control all its processes and well defined procedures and supporting documentation
  • greater transparency and consistency in its output
  • an established plan-do-check-act approach that drives improvements
  • greater quality awareness amongst employees and reduced defects, scraps, rework, failures and service recovery
  • the means to assure a sound quality management system by having a third party certification that is recognized worldwide
  • correspondingly, a reduced need for multiple second party audits
  • and ultimately, a reduction in customer complaints, retention of customers and an increase in its ability to penetrate new markets and increase its market share


ISO 9001:2015

With the launch of ISO 9001:2015 on in 2015, organizations have a three-year transition period from the date of publication (September 2015). This means that you will need to upgrade your quality management system to the new edition of the standard and seek certification to it, otherwise at the end of September 2018, your ISO 9001:2008 certificate will no longer be valid.

To assist organization with a fuss-free transition to ISO 9001:2015, BSI Neville Clarke offers the ISO 9001:2015 Transition Programme, consisting of training led capacity building activities to support your organization’s ISO 9001:2015 transition needs and beyond, using BSI Neville Clarke’s time-tested approach.


Changes Introduced in ISO 9001:2015

  • Puts greater emphasis on leadership engagement
  • Helps address organizational risks and opportunities in a structured manner
  • Introduction of Annex XL for simplified language and a common structure and terms
  • Better integration with other Management Systems
  • More user-friendly for service and knowledge-based organizations

ISO 9001:2015 Training Programmes

  • ISO 9001:2015 Awareness for Top Management
  • ISO 9001:2015 Interpretation
  • ISO 9001:2015 Interpretation And Application
  • ISO 9001:2015 Strategic Approach to Risk-Based Thinking
  • ISO 9001:2015 Internal Auditor Training (Process Risk and Performance Based Approach)
  • IRCA Certified ISO 9001:2015 Auditor/Lead Auditor Training Course (QMS) (IRCA Reference A18030)
  • IRCA Certified ISO 9001:2015 Auditor Transition Training Package (IRCA Reference A17956 + A17957)


Does ISO 9001 mean paperwork?
NO. The 2015 version has given more freedom to define & employ controls as deemed necessary by the organization. Thus, the degree and complexity of documentation is determined solely by the organization. As a matter of fact, there is no longer any mandatory procedure required by the 2015 version.
What are the main changes between the 2008 and 2015 version of ISO 9001?
A major change has been introduced in the 2015 version. Among the key changes are:
  • Annex SL structuring of the clauses
  • Introduction of risk-based thinking
  • More in-depth approach of the organizational context
  • Increased involvement of leadership
  • Greater flexibility in processes such as documentation control, and outsourcing.
What is risk-based thinking?
Risk-based thinking is the concept of identifying, considering, and controlling risks & opportunities throughout the design and implementation of the QMS. Risks have always been inherent in any organization, but risk-based thinking allows a systematic way to manage risks, to consider their effects on potential outcomes, and formulation of action plans to control them.
Does risk-based thinking translate to more workload? How does it help?
Not necessarily. Risk management has all along been practiced by organization to a certain degree, but maybe not formalized. If utilized properly, risk-based thinking actually improves the likelihood of achieving set objectives because it:
  • facilities governance of processes
  • establishes a proactive culture of improvement
  • assists with statutory and regulatory compliance
  • improves consistency and quality of deliverables
  • enhance customer confidence and satisfaction
Is there a minimum number of employees that I must have to implement ISO 9001?
As stated in ISO 9001 clause 1, the requirements are designed to be generic and applicable to any organization, regardless of its type or size, or the products and services it provides. Therefore implementation of ISO 9001 within an organization will be equally possible whether you are a 5-man organization or a 5000 strong organization.
Why should my company implement ISO 9001?
Implementing ISO 9001 provides uncountable benefits - both tangible and intangible. This standard provides a systematic approach for an organisation to control all its processes. By adopting this systematic approach, the organisation may be able to:
  • increase its market share,
  • reduce second party audits,
  • have better control on quality,
  • identify opportunities to enhance customer satisfaction, and
  • consistently provide products and services that meet requirements

Interested in discussing your requirements? Let’s talk.

Training  /  Online training  /  Capacity building


Contact Us