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Integrated System

Overview of Integrated System

An Integrated Management System (IMS) refers to one system which meets the requirements of two or more standards. A organisation may choose to integrate any combination of management systems. Typically, systems which are integrated include:
  • ISO 9001 : Quality Management System
  • ISO 14001 : Environmental Management System
  • ISO 45001 : Occupational Health & Safety Management System
  • IATF 16949 : Quality Management System for the Automotive Industry
  • HACCP : Food Safety System
  • ISO 22000 : Food Safety Management System
  • ISO 13485 : Quality Management System for Medical Devices
  • ISO/IEC 17025 : Competence of Testing & Calibration Laboratories
  • TL 9000 : Telecommunication Management System
  • AS 9100 : Quality Management System for the Aerospace Industry
  • ISO/PAS 28000 : Security Management System for the Supply Chain
  • ISO/IEC 27001 : Information Security Management System
  • ISO 20000 : Information Technology - Service Management System
  • ISO/TS 29001 : Quality Management System for the Petroleum, Petrochemical and Natural Gas Industry

Benefits of Implementing Integrated System

An Integrated Management System provides uncountable benefits - both tangible and intangible. A typical organisation would enjoy the following:
  • easier maintenance of the various management systems by eliminating redundancies in documentation and reduce duplication of efforts by integrating several portfolios and processes together
  • when it comes to certification, such a system can be assessed in a single audit, while achieving certification to a number of different standards
  • the elimination of multiple audits helps to save time, reduce cost of audit fees and minimize disruptions to the organisation’s business
  • with a single system, there is better utilisation of resources, lesser ambiguities and conflicts in responsibilities and priorities, and a more unified focus. 

Integrated System Training Programmes

  • Establishing and Implementing Integrated Management System (IMS)       
  • Integrated Management System (IMS) Internal Auditing



What are the main features of an Integrated Management System?
An Integrated Management System (IMS) is where an organization uses one single management system to manage multiple aspects of organizational performance.

The IMS has the following characteristics:
  • The scope of the system covers the totality of the organisation’s processes and systems which embraces quality, environment, occupational health & safety, security, human resource, finance, marketing, public relation etc.  (The scope should be in line with the relevant organisation’s values, operations and objectives.)
  • Active management commitment and involvement in the overall business strategy and plan with unified support and responsibilities from all levels.
  • Internal audits are conducted for the whole business process and not individually for each of the management standards
  • It is formally defined in a harmonised and consistent style which is appropriate to its intended purpose, therefore avoiding conflicts between different priorities
  • Replication of documentation is reduced to achieve effectiveness and efficiency, therefore optimising the organization’s resources towards performance rather than wasting time on redundant instructions and paperwork
  • It addresses all relevant stakeholder requirements defined via standards, legislation or other defined requirements, therefore delivering value to all stakeholders
  • An integrated risk-based thinking approach in overall business and operation planning.
What are the key steps to ensure effective design and implementation of an Integrated Management System(IMS)?
What are the key steps to ensure effective design and implementation of an Integrated Management System (IMS)?
  1. Defining the context (Internal and External Issues) that can affect the organisation.
  2. Understand the requirements and needs of interested parties.
  3. Analyse Risk and Opportunities in relation to the context. Define the Business Model and Primary Functions or Business Processes.
  4. Formulate operational controls which will govern the processes and their inter-linkages.
  5. Identify optimum documentation needs by linkage to the relevant controls.
What are the common areas that could be integrated?
An organisation can integrate the following requirements commonly found in management systems (as requested by Annex SL):
  • Context determination (Internal & External Issues, Needs and Expectations of Interested Parties),
  • Risk-Based Thinking methodology,
  • Document establishment and control,
  • Records establishment and control,
  • Internal Auditing,
  • Management Review,
  • Communication & Training,
  • Continual improvement (Correction & Corrective Actions).
In so doing, the organisation can significantly reduce the amount of documentation (with the combined and simplified documentation).
What are the main elements of an effective integrated management system?
  • Risk-Based Thinking / Risk Assessment
    • To address customer perceptions, process failure, environmental concerns (aspects & impacts), health & safety hazards and security related risk etc.
  • The use of a common approach will make it easier to identify and manage possible risks occurring in different parts of the business.  A change instigated in one area may bring about risks or opportunities in other areas.
  • Norms & Regulations Management
    • To capture norms and regulations with respect to product specifications, environment and health & safety and their impacts on the business.
  • Continual Improvement Management
    • To focus on macro improvement programmes throughout the organization that will contribute to perceivable performance.
  • Management & Stakeholders Awareness
    • To address needs of all interested parties such as customers, staff and general public.  The organization can focus on what really matters.

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