This course provides a detailed clause by clause overview of the ISO 9001:2008 requirements, particularly in an audit setting. This course is particularly useful as a foundation for those who wish to be trained as auditors. It is also useful for staff in preparation for audits so that they know what auditors would want to see.
This course has been developed by IRCA lead auditors who have experience in various industries. Examples provided covers many sectors, including service and manufacturing sectors.
By the end of the course learners will be able to:
The course is designed in a series of half-hour lessons that will require participants to follow a sequential structure with tests at the end of each session to gauge understanding. The course can be completed in 8 hours straight or over a period of time. We recommend not to exceed two weeks so that participants do not lose the learning momentum.
This part introduces the Course Contents, Visual Presentation of Quality Management Principle 4 -- Process Approach and Key Points of Documentation in ISO 9001: 2008.
This part explains methods to evaluate Customer Satisfaction, Definition of Correction, Corrective Action and Preventive Action and Example of Summative Assessment.