Delivering Sustained Success
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PERFORMANCE

Operational Excellence

Exploiting Opportunities for Breakthrough Improvement
We employ a strategic approach aligned with business goals. It is a proven methodology that brings breakthrough performance in key business areas. There are often chronic problems that are solved permanently through innovative, improvement tools. Our consultants will work with your teams, to identify improvement opportunities and enhance current capabilities to structure a practical implementation game plan.

We don’t just share our knowledge, we show you how to put it to good use.
Neville Clarke proudly offers our strategic approaches in exploiting opportunities for breakthrough improvement. Depending on your needs to correspond with external expectations, you can take your pick from:
Operational Excellence

OPERATIONAL EXCELLENCE

  • Pre-implementation diagnostics
  • Lean Six Sigma trainings & workshops for all levels
  • Certification for Lean Six Sigma Black Belt and Green Belt
  • Management toll-gate review
  • Customizable program deployment
  • Train-the-trainer
  • Project management
  • Maturity assessment
Process Management

PROCESS MANAGEMENT

     
  • Lean
  • Six Sigma
  • 5S
  • TWI
  • Total Productive Maintenance (TPM)
  • Blitz Kaizen
  • Guided Brainstorming
  • Business Process Improvement (BPI)
  • KPI Management
Problem Solving

PROBLEM SOLVING

  • Problem Solving
  • Public or In-house trainings with selection of problem solving models
  • End-to-end problem solving facilitation
  • Data measurement, collection and analysis coaching
  • Solutions identification, evaluation and implementation planning coaching
  • Customizable problem solving tools application coaching

OPERATIONAL EXCELLENCE

Operational excellence is the buzzword for most organisations looking for a sustainable improvement of their key performance metrics. Operational excellence emphasises on the synchronised application of principles, systems and tools such as Lean Six Sigma, Guided Innovation and KPI Management towards a long-term change in organisational culture. These operational excellence initiatives need to be aligned with the organisation’s strategic business objectives, meaningful and able to achieve the real business results with Neville Clarke’s Operational Excellence (OPEX) model.


Neville Clarke’s OPEX model focuses in harmonising the 4 core components, namely Financial Gains, Customer Needs, Operational Process Improvement and People Development, with the objective to enable business sustainability.

Our OPEX model seeks to achieve and maintain a balance between the 4 core components. It is designed based on the fundamental concept of process management – Manage the inputs to get the desired output. Thus, in our OPEX model context:

Financial Gains = f (Customer Needs, Operational Process Improvement, People Development)

The tactical strategy of OPEX model works effectively by leveraging on the inter-connecting relationship of:

  • Lean Six Sigma Management to
    • meet or exceed customers’ expectations and their ever-changing demands,
    • improve internal processes to achieve optimal performance, and
    • develop capability within through training and coaching for performance sustainability
  • Guided Innovation to establish a platform for team innovation across functions for innovating processes or products redesign effort
  • Key Performance Management to manage financial gains achieved and ensure growth on track in aligning with targeted business goals
 OPEX Model
Our Operational Excellence offerings cover all major aspects of OPEX program management services, including:
  • Pre-implementation diagnostics
  • Lean Six Sigma trainings & workshops for all levels
  • Certification for Lean Six Sigma Black Belt and Green Belt
  • Management toll-gate review
  • Customizable program deployment
  • Train-the-trainer
  • Project management
  • Maturity assessment

You have the option to get our standard offerings or have it customised in accordance to your budget. The choice is yours to make!

PROCESS MANAGEMENT

At Neville Clarke, we understand there are situations where organisations have to align to specific business directions or to fulfil customer requirements. With no worries, you can approach us to find out how our process management services can cater for your specific needs. Our popular process management services include, but not limited to:
Our process management services are attentively delivered through our unique training-led-consultancy approach. Apart from knowledge transfer during training, we help our clients to go beyond training rooms through hands-on application at workplace with our consultancy support.

Should you have budget constraint, we can have it customised to something sizable to suit your needs. All you need to let us know what you want.
 

PROBLEM SOLVING

In this ever competitive environment, problem solving is an essential skill that most people require; be it at workplace or on a personal basis. At Neville Clarke, we believe where there are problems, there are opportunities for improvement. Having the right problem solving methodology and with both quantitative & qualitative tools used together, these will enable the problems to be solved effectively and efficiently in a timely manner. 

Apart from our experiential learning through our problem solving training, Neville Clarke also provides hands-on coaching services to guide our clients through their problem solving journey faster by avoiding obstacles and diversions to reach your goals directly. With our experienced consultants, we are there to ensure that the projects are focused on the problem statement.

Our problem solving services include:

  • Public or In-house trainings with selection of problem solving models
    • SURF
    • 8D
    • PDCA
    • DMAIC
  • End-to-end problem solving facilitation
  • Data measurement, collection and analysis coaching
  • Solution Identification, evaluation and implementation coaching
  • Customizable problem solving tools application coaching

 

Surf Model

We coach your company to ensure you achieve your desired results. We teach you to fish rather than give you the fish. Let us walk the journey with you!

Looking for customised solutions? Let’s talk.
Consultancy  /  Training  /  Online Training

 

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