Delivering Sustained Success
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PERFORMANCE

Operational Excellence

Exploiting Opportunities for Breakthrough Improvement
Our in-house training will focus on your requirements so the course we deliver helps you to achieve your business objectives. It is a proven methodology that brings breakthrough performance in key business areas. There are often chronic problems that are solved permanently through innovative, improvement tools. Our experts will work with your teams, so you develop the skills required to identify improvement opportunities and enhance current capabilities. This will help you to confidently implement a structured plan for your organization.

We don’t just share our knowledge, we give you the skills so you can put it to good use.
BSI Neville Clarke share knowledge and expertise to help you take advantage of opportunities for breakthrough improvement. Depending on your needs to correspond with external expectations, you can take your pick from:
Operational Excellence

OPERATIONAL EXCELLENCE

  • Lean Six Sigma trainings & workshops for all levels
  • Certification for Lean Six Sigma Black Belt and Green Belt
  • Management toll-gate review
  • Train-the-trainer
  • Project management
  • Maturity assessment
Process Management

PROCESS MANAGEMENT

  • Lean
  • Six Sigma
  • 5S
  • TWI
  • Total Productive Maintenance (TPM)
  • Blitz Kaizen
  • Guided Brainstorming
  • Business Process Improvement (BPI)
  • KPI Management
Problem Solving

PROBLEM SOLVING

 

    • Problem Solving
    • Public or In-house trainings with selection of problem solving models
    • End-to-end problem solving
    • Data measurement, collection and analysis
    • Identification, evaluation and implementation planning
    • Problem solving tools application

OPERATIONAL EXCELLENCE

Operational excellence is the buzzword for most organizations looking for a sustainable improvement of their key performance metrics. Operational excellence emphasises on the synchronized application of principles, systems and tools such as Lean Six Sigma, Guided Innovation and KPI Management towards a long-term change in organizational culture. These operational excellence initiatives need to be aligned with the organization’s strategic business objectives, meaningful and able to achieve the real business results with BSI Neville Clarke’s Operational Excellence (OPEX) model.


BSI Neville Clarke’s OPEX model focuses in harmonising the 4 core components, namely Financial Gains, Customer Needs, Operational Process Improvement and People Development, with the objective to enable business sustainability.

Our OPEX model seeks to achieve and maintain a balance between the 4 core components. It is designed based on the fundamental concept of process management – Manage the inputs to get the desired output. Thus, in our OPEX model context:

Financial Gains = f (Customer Needs, Operational Process Improvement, People Development)

The tactical strategy of OPEX model works effectively by leveraging on the inter-connecting relationship of:

  • Lean Six Sigma Management to
    • meet or exceed customers’ expectations and their ever-changing demands,
    • improve internal processes to achieve optimal performance, and
    • develop capability within through training for performance sustainability
  • Guided Innovation to establish a platform for team innovation across functions for innovating processes or products redesign effort
  • Key Performance Management to manage financial gains achieved and ensure growth on track in aligning with targeted business goals
 OPEX Model
Our Operational Excellence offerings cover all major aspects of OPEX program management services, including:
  • Lean Six Sigma trainings & workshops for all levels
  • Certification for Lean Six Sigma Black Belt and Green Belt
  • Management toll-gate review
  • Train-the-trainer
  • Project management
  • Maturity assessment

You can also choose to have these training options delivered in-house.

PROCESS MANAGEMENT

At BSI Neville Clarke, we understand there are situations where organizations have to align to specific business directions or to fulfil customer requirements. With no worries, you can approach us to discuss our process management services to identify which best meets your requirements. Our popular process management services include, but not limited to:
Our process management services are attentively delivered through our training led capacity building. Our training uses pratical acitivites, group discussions and classroom learning to help transfer knowledge that you can then apply back in your organization.
 

PROBLEM SOLVING

In this ever competitive environment, problem solving is an essential skill that most people require; be it at workplace or on a personal basis. At BSI Neville Clarke, we believe where there are problems, there are opportunities for improvement. Having the right problem solving methodology and with both quantitative & qualitative tools used together, these will enable the problems to be solved effectively and efficiently in a timely manner. 

BSI Neville Clarke provides hands-on problem solving activities to help our clients have the problem solving skills to avoid obstacles and diversions to reach your goals directly. With our experienced teams, we are there to ensure that you walk away from the training able to focus on the problem statement.

Our problem solving services include:

  • Public or In-house trainings with selection of problem solving models
    • SURF
    • 8D
    • PDCA
    • DMAIC
  • Problem solving
  • Data measurement, collection and analysis
  • Identification, evaluation and implementation planning
  • Problem solving tools application

 

Surf Model


We help you to get the skills that ensure you achieve your desired results. We teach you to fish rather than give you the fish. Let us walk the journey with you!

Interested in discussing your requirements? Let’s talk.

Training  /  Online training  /  Capacity building

 

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