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Category: Case Studies

Case Study for An Aerospace MRO Company - Building Foundation for Operational Excellence

Case Study for An Aerospace MRO Company - Building Foundation for Operational Excellence
This multi-national company is involved in the maintenance, repair and overhaul (MRO) of aerospace spare parts. Its parent company with its headquarters in Europe has embarked on the journey of Lean Manufacturing and has reaped significant benefits to its operations and bottom line. The directive from the headquarters was also, for the facilities in the various regions to adopt a continual improvement programme via Lean Manufacturing.

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IMS Success Story

Integrated Management System (with combination of ISO 9001 QMS, ISO 14001 EMS, OHSAS 18001 or even ISO 22000 Food Safety Management System) has become a backbone for many organisations around the world. Even though it makes good sense, buy-in from the top is crucial for any organization that wish to integrate its management systems.

One of the success story is “Natural Oleochemicals Sdn Bhd”, which is an oleo chemical manufacturer located at Pasir Gudang, Johor Bahru, Johor, Malaysia. Natural Oleochemicals Sdn Bhd is a subsidiary of PGEO Group and one of the largest producers of oleo chemical products in Malaysia.

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Case Study : Market Research Company Experiment in Excellence

Case Study : Market Research Company Experiment in Excellence
This global company is ranked among the top 5 research company in the world. Externally, competition is very intense and the costs of doing business are rising. Internally, productivity level at the operations level greatly varied across the regions it operated in and nowhere close to achieving the targeted productivity level.

With such challenging scenarios, the Global Management Team realized that they need to do things differently, constantly improve the management and operations system.

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DMAIC Application in a Retail Banking Environment

Application of DMAIC in service or transactional environment has always been viewed in having a bigger challenge as compare to manufacturing. However, the assumption can be challenged through ensuring a focus objective plus the commitment of the project team leader and its members throughout the project life cycle.

This case happened at a retail banking environment where the identified project team (with external coaching support by Neville Clarke) were tasked to improve their credit facility application process.

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DMAIC Application in a Retail Banking Environment

Neville Clarke’s 20 Years Journey through the Evolution of Management Systems…

 Neville Clarke Philippines for the last 20 Years...

With quality and international standards evolving continuously to meet market demand, Neville Clarke had also evolved through the years, from its humble beginnings of offering Quality Courses and eventually EHS Courses, Neville Clarke grew in the fulfilment of its mission to contribute to the industry growth and development through relevant, effective and innovative transfer of knowledge, enhancement of management competency with a thrust towards the achievement of business excellence.  Alongside the “Evolution and Management Systems ”, Neville – Clarke Philippines Inc. had also continually evolved to adapt to the changing times, and as with “Quality” Neville Clarke continues and grows  to become the preferred “Global Partner for Business Success”. 

Knotting the pieces of development together and chartering with the industry the path to conformity, growth and sustainability. Neville Clarke’s journey which started 20 years ago when it offered its series of quality and certification courses in the Philippines has these footprints marked in all the trainings and services it had rendered throughout the years and across the various industries.

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Root Cause Analysis - Solving the Production Machine Breakdown Issue

A problem arises in a manufacturing company where in recent weeks high machine breakdown were reported in the production floor – accumulating on average 15% of unscheduled downtime. Neville Clarke was asked to train & equip their employees with Root Cause Analysis problem solving methodology as part of the company’s continuous improvement effort to resolve process issues and improve productivity.

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Root Cause Analysis - Solving the Production Machine Breakdown Issue

5S Blitz Kaizen: Rapid Organising with A-Class Results (ROAR)

5S is a continual improvement philosophy that focuses on workplace organising to facilitate the achievement of Customer Delight and organisations KPIs such as Quality, Costs, Delivery, Safety, Morale and Productivity (QCDSMP), on a sustainable mode. It remains the foundation or launching pad for future and more complex improvement activities.

Blitz Kaizen is a methodology whereby implementation is given a ‘steroids effect’ to jumpstart the improvement activities to be rapid and results-oriented. Hence the term Blitz rapid, focused, short-term strike at the issues or problems to be tackled. Kaizen is a Japanese term and it meant small, incremental improvement. It also means ‘to take it apart, and put it back together in good conditions. Combining the two terms, Blitz Kaizen means “small, focus, incremental improvement at rapid pace”

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Improve Order Fulfilment of Equipment Sales for Greater Efficiency and Effectiveness

A Lean project in Singapore

Introduction
The company is part of a business concern that does design, manufacture, sales and service of scientific equipments used in the manufacturing industry.

Recently, management has decided to improve its process cycle time and reduce the non-value-added work so as to improve the overall productivity and efficiency of its operations. One such initiative is to improve the Equipment Sales Order Fulfilment Process, an important, high-pressured business process, with associated problems of high overtime and late deliveries.

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