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Category: People Development

6+1 Rules: The X-Factor in Sales

6+1 Rules: The X-Factor in Sales
Do you know that everyone is a salesperson?

We naturally “sell” our ideas unconsciously. Now, in the corporate setting, as a salesperson, you have a target to be achieved. First things first, let’s look at how to make clients spend money to buy your product or service instead of your competitor’s.

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The Psychology of Happiness: tips to be a happier/well-being individual

Ever wondered what is your happiness scores? A simple question, how often do you feel happy in the past 7 days? On a scale of 0-10, zero for extremely unhappy and 10 for extremely happy. The next question is, are you in the normal range of happiness score?

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The Psychology of Happiness: tips to be a happier/well-being individual

Emotional Intelligence, the essential attribute to be a star performer at workplace!

 Emotional Intelligence, the essential attribute to be a star performer at workplace!
Did you know that employees with an average IQ have a higher EQ compared to employees with high IQ scores? In truth, at the back of our minds, we have seen this trend before. We have had friends from school, college or university who were the top scorers; however they don’t seem to fare as well at the workplace. If you remember your friends who are charismatic, friendly and nice with average grades are some of those who are now doing very well in their career, and even have their own successful businesses. This shows that having a high IQ doesn’t mean you have a high EQ and vice versa.

Now before going further, you may be asking, what is the difference between EI and EQ?

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How to turn chaos into an opportunity in your organisation?

The definition of chaos is a complete disorder, erratic behaviour and a state of utter confusion. Now this sounds quite scary. The thing about humans is that what we don’t know sometimes scares us. And that is perfectly a normal reaction that we all have. Now if I were to say, chaos IS LIFE. Would that make sense? The Earth is thought to have been formed by fiery and chaotic collisions of forces in the giant disc-shaped cloud of material. Weather itself is a chaotic system. Chaos is part of our life.

The question is that in that state of chaos, what do we do? How do we react?

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How to turn chaos into an opportunity in your organisation?

Is Customer Service Dead Nowadays?

Is Customer Service Dead Nowadays?
Having a cup of coffee is my morning ritual whenever I am back in the office. But what would you do if the coffee you paid for is just not how you like it?  The Espresso shot is too weak; there’s too much milk frothing in your café latte; it’s too hot or it’s only lukewarm? Then you started to hesitate whether to approach the barista to tell them about your drink, but fear to be treated like you are such an unreasonable customer… Having the thought of talking to the many baristas and their supervisors will only spoil your day. Then you just walk out of the café, looking at your cup of coffee miserably.

So where has all the good old customer service gone nowadays? What has gone wrong with the customer service we once knew?

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The Peril of Leaders in Denial

Are you one of the leaders in denial?

Firstly, what is denial? According to Sigmund Freud described denial as a state of “knowing-but-not-knowing.” According to Harvard Business Review, the economist Paul Ormerod, on average, more than 10% of all companies in America disappear each year. Why?

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The Peril of Leaders in Denial

Common Mistakes in Performance Management

Common Mistakes in Performance Management
Leading a team is quite a rewarding experience.

Managers get to be the ones who introduce the culture and values of the company into the workforce and watch a person’s career unfold in front of them. They get to be a part of that, maybe even the reason for it.

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How serious you mean when you said “I’m feeling stressful.”?

We know what stress means; we experienced stress when deadline is near, we handle excessive stress when the traffic is terribly jam and we feel stress when financially tense especially month end. Oxford dictionaries described stress as the result of great emotional pressure from demanding situation (Oxford university press , 2016). Stress is just part of our living, everyone is stressed isn’t it normal?

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How serious you mean when you said “I’m feeling stressful.”?

Dreamy Millennial Generations Affecting Modern Workplace

Dreamy Millennial Generations Affecting Modern Workplace
As many may remember, during the 80s, when we compare it to the present time, there were a lot that was insufficient. Technology was insufficient. Jobs were insufficient. Money was insufficient. The thing that was always more than sufficient was problems. Most work was done through physical hard copies. During the 80s, this was a period of industrialization for the country. Finding for a graduate with a degree was many times harder to find than it is today.

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The Instrumentations of Success

It is no doubt that success looks attractive.

Success means so much to most of us but in reality, very few of us have the qualities to succeed. A person can have the most wonderful dream or best idea in the world but without the correct instrumentations as the driving force, it will remain as it is.

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The Instrumentations of Success

Investment on Employees

Investment on Employees
In today’s business world, we are constantly met with various challenging and unique situations. Some perceive them as demotivating. Some would give up on it. But for those successful businesses, they see these as opportunities that they can push their company further. This is not done by a single person’s effort but by a collective effort of efficient and talented man power.

“When people are financially invested, they want a return. When people are emotionally invested, they want to contribute.”

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The Missing Piece In An Organisation; DiSC

Look around. Have you noticed some people working around you feeling unhappy or unsatisfactory? Are they complaining more than they are producing? Why are there problematic colleagues?

In recent years, this situation is becoming more and more common. At times, it becomes severe to a point employees are forcefully coming to work and are under performing. Worst of all is that organizations are unable to obtain the optimum commitment of their employees.

There is a reason to it. What is more important is that there is a solution to it.

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The Missing Piece In An Organisation; DiSC

Communication and Logical Levels of Change in Our Brain

Communication and Logical Levels of Change in Our Brain

One important part of developing communication skills is the art of convincing. If you are good at convincing others, half of your work is done. There is a saying that failure to convince is a failure to communicate effectively.

Convincing someone to believe you is all about convincing an individual or group to either accept a new belief or update his or their knowledge or beliefs about an existing idea. Not all people will accept your ideas from the first attempt but the good news is that there are tips that can increase your chance of convincing other people to believe you.
 
So, how this can be done?

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Eye Movements in Communication

You will be able to discover that by looking at someone’s eyes, you could tell HOW they think!
Eye-movement can allow us to study how people process visual information in real time as they are engaged in a specific task.   The eye-movement is also one way of categorising exactly what a person does inside their head as they think.  
 
Patterns of eye movements will enable us to know how the brain controls the eyes to select, extract, and use visual information in communication.  We are not so much interested in content and do not get involved in the content.
 
The next time, pay attention to the process of your interaction with others.  You will be able to have clue how they think. Try it out!

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Eye Movements in Communication

Simple 4 rules to solve daily life PROBLEM!

Simple 4 rules to solve daily life PROBLEM!

 In approaching a problem, all of us have choice! 

 
For the most of us, we are able to quickly solve them without much trouble at all. However, some take longer time and is not only creating a stressful situation but may have other negative impact.
 
We can choose to move towards a problem or away from problem, or combination of both or do nothing about it. Unfortunately, avoiding problems, not doing anything, usually causes the problems to come back and a small problem can become a big problem over time.
 

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Communication : Building Rapport to get Response

What is communication to you? Is it the art of interacting or a process of two-way communication? Is it about activities in exchanging  information, thoughts or messages? 


Have you had times thinking how our dynamic body communicate?

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Communication :  Building Rapport to get Response

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