International Workshop Agreement, IWA-2, is part of the quality management systems, a guide for the application of ISO 9001:2008 specifically for educational organisations.. IWA-2 provides guidance to educational organizations in order to :
- implement effective quality management system based on ISO 9001
- conduct continuous improvement of education services
The introduction of IWA-2, is not intended for organisations go for conformity or certification, but to allow both internal and external parties, to assess the organisation’s ability to meet customer satisfaction, its regulatory and sustainable success.
Relationship and differences between ISO 9001:2008 and IWA-2 are:
|ISO 9001 : 2008||IWA-2|
|Requirements of International Standards for Quality Management System||International Guidelines for Process Improvement Education Services|
|Using 8 Management Principles as a basis||Using 8 principles plus 4 as the basic management principles|
|Generic, can be applied in various forms of organisation||Description / guide the implementation of ISO 9001|
8 Principles in ISO 9001:2008 are :
1. Costumer Focus
3. The involvement of personnel
4. Process approach
5. System approach to management
6. Continuous improvement
7. Approach facts
8. Cooperation with partners
While in IWA-2, the 4 additional principles are:
1 Creating a 'learner value'
2. Focus on social values
3. Intelligence & agility
By implementing the IWA-2, the organisation can measure student’s satisfactions against the organisation’s value set, improve on the safety and and environment condition, to ensure sustainable growth of the community in general and subsequently create opportunity for sustainable success in the educational organisation.
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