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TWI : The Industry’s Secret Weapon

Posted on April 29, 2011 in Articles


Training Within Industry (TWI) was widely used during World War 1 for shipbuilding and during World War 2 to enable the production of reliable quality military supplies in the United States. The TWI programme was introduced by the US government to assist manufacturers in transforming a workforce which had little or no industrial knowledge, skills and experience, to becoming the powerhouse behind the war effort. The principles of TWI were adopted by Japanese manufacturers in the post-WW2 era and within 20 years, the Japanese had surpassed well-established industrialised nations.

Benefits experienced by organisations that implement TWI :-

•    Shorter employee learning curve
•    Improved workplace discipline
•    Consistent quality of workmanship
•    Reduction in defects and rejects
•    Improved utilisation of resources
•    Less employee grievances
•    Reduction in overall operational cost


The 3 key elements of TWI are Job Methods (JM), Job Instruction (JI) and Job Relations (JR).

Job Methods (JM) provides a simple yet effective structured method towards improving the way a job is carried out. Employees learn to scrutinise every detail of the job, question the rationale and objective of each step, and work towards the elimination of wasteful activities. The improved method is faster, safer and is less prone to errors and defects. These are frequently accompanied by cost savings.

Job Instruction (JI) is an effective and structured approach to training employees with little or no knowledge of the job. The approach requires the trainee to observe, listen, perform the job and explain his understanding of what is to be done, as well as why it has to be done in a particular way. Thus, less time is required to enable the trainee to master the job. The trainee learns to perform the job in a standard manner thus producing consistent quality in a prescribed time using the one-best method.

A good work method and effective training can only yield results if the supervisor can harness the talents and dedication of the workforce.  Job Relations(JR) prescribes ways of dealing with employees to enhance work relationships and individual performance. Guidance is also given on how people issues can be handled so that win-win situations are achieved for the employer and the employee.

The TWI approach is especially useful when the job requires extensive human skills or intervention. As such, this approach is effective for both manufacturing and services. So if you are looking for a way to establish and sustain a competent and productive workforce that is able to produce results fast, TWI is your answer.
 

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