CONSULTANCY SERVICES

Business Process

Balanced Scorecard (BSC)

Introduction

Balanced Scorecard (BSC) is a proven approach to strategic management that imbeds the long-term strategy into the management system through the mechanism of measurement. BSC translates vision and strategy into a tool that effectively communicates strategic intent and motivates the entire organisation into tracking and assessing its performance against the established goals.

The Scorecard, which has four perspectives - Financial, Customer, Internal Business Processes, and Learning and Growth, provides a balanced picture of current operating performance and the drivers of future performance. The BSC helps to rivet the organization's attention on its objectives, its performance and ensures that it is right on track to success.

Benefits of Implementation

The organisation will be able to:

• adopt, adapt and apply a proven strategic management tool
• align the organizational vision, strategy and objectives to ensure greater clarity, single-minded focus and priority
• take a growing organisation to the next level of maturity
• achieve the results that it seeks in financials, customer satisfaction, business processes and growth