CONSULTANCY SERVICES

Business Process

Business Mapping & Re-Engineering

Introduction

Business mapping is the starting point and it helps to clarify grey areas and to highlight kinks in the processes. Business Process Reengineering (BPR) helps to address the issues highlighted.

BPR is not a step change but entails a fundamental rethinking and radical redesign of business processes to bring about dramatic improvements in performance. This can include tossing aside old processes and systems and starting anew on a blank sheet with a better process.

There are three key elements to BPR – mapping the business processes, radical redesign and dramatic improvements. BPR can assist in improving quality, sustaining consistency, significantly reducing operating costs, and increasing customer and employee satisfaction.

Benefits of Implementation

The organisation will be able to:

• better visualise processes which have in the past been ambiguous, hidden and problematic
• remove the root cause of many quality, delivery and human resource problems
• address systemic causes that have impeded the organisation from attaining productivity, quality and speed-to-market

Frequently Asked Questions (FAQs)

Is Work Redesign the same as BPR?

No, BPR focuses on the processes while work redesign focuses on the individual and his or her role and tasks. However both work redesign and BPR do impact on each other.

Work Redesign is usually a human resource initiative, with the objective of changing the content and arrangement of specific jobs for improving productivity, motivation and quality of work experiences. It usually involves automation, computerisation, insourcing and outsourcing for managing the less value-added tasks. Depending on the solutions identified, work can be redesigned for enlargement, enrichment, rotation as well as to provide flexible work arrangements.