Total Quality Management

Organisational Excellence > Best Practices/ Total Quality Management

Overview of Total Quality Managment (TQM)

In the current environment of globalisation, and the constant need to improve, in order to keep customers ,and also have the competitive advantage over competitors, organisations have adopted to implement Total Quality Management (TQM), as a management approach, and system to achieve quality excellence, and hence business results that contribute positively to the bottom line. In short, TQM is then a strategic management approach to improve, business results, customer loyalty, quality of products, quality of the process and more importantly quality of the teams. TQM is then a platform for changing the way managers manage, and a new way of working, cross functional teams, working together, with common goals, and results to achieve.

TQM focuses on defect prevention, process improvements, customer focus (and loyalty), total employee engagement, employee empowerment, leadership, effective communications, working in teams (to solve problems), training and development (new skills sets) , and also equally , rewards, and recognition for results achieved.

To implement TQM effectively, and successfully, our approach, is always to begin, at the top management level first, to provide the leadership commitment, and drive, and aimed at transforming the culture of the organisation. It is not about just, putting up ad hoc improvement projects. TQM implementation process in that sense, is not about a programme, but rather a continual journey of excellence.

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