The “Speaking Facts with Data” tea talk session was successfully conducted at Neville Clarke (M) Sdn Bhd, Penang on 30th September 2014. It was the 2nd session for this particular topic after the first session in year 2013. This session was conducted by Alex Sow, as the speaker for the day, with support from Christina Khaw, Jessy Lai, Joyce Khoo, and Florence Ong. The session was attended by participants who were mainly from Quality and Human Resource, Parts Control and Software Programming Professional. They were from various manufacturing industries such as Precision Cleaning, Thermal Spray Coating, labeling solutions, and Audio Products.
A lot of discussions and sharing on the real life problems to common issues faced in decision-making, data collection and analysis were brought up during the session. This includes discussion on what tools to be used to analyze data including getting the right facts to make the right decision.
An interesting topic was brought up by the participant on poor performance of night shift operators that allows escapees to reach customer’s site. The common question posed was whether the night shift operators are not able to detect the bad part from the inspection or do they accept the bad part as a good part? The next question was ‘How to maintain the consistency of operators’ performance to ensure sustainable performance’? This was when the speaker, Alex Sow, facilitated the session to enable the participants seek the truth by analyzing the issues carefully by shortlisting potential causes by asking leading questions, ‘Are the same operators working in the same shift have this performance of under-rejecting the parts? If yes, why did it only happen during night shift for this working shift?’ Interestingly for the particular issue, they managed to zoom in the root cause of the issue to the affected operators within the shift. Thus, once root cause has been identified and verified, the speaker’s advice was to the take appropriate actions to overcome the problem.
At the end of the session, participants appreciated the decision-making process by means of speaking facts with data.
(From left: Florence Ong, Helmi, Rafina Hamid, Alex Sow, Yusnani Othman, Alan Soo, Mr. Ong, Christina Khaw)