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Certified Service Lean Sigma Black Belt

  • Overview
  • Course Outline
  • For Whom
  • Other Details
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Lean Sigma Black Belts are breakthrough leaders who harmonize the use of Lean & Six Sigma methodologies to resolve operational issues and improve process performance, which have not been able to achieve through the singular use of Lean or Six Sigma. Thus, a critical resource for the successful implementation of Lean Sigma is the rigorous DMAIC improvement methodology and the effective applications of powerful tools.

For organisations that are non-manufacturing based, it is essential to adapt the Lean and Six Sigma tools so that they are relevant and effective to the service and transactional types of processes. This training program is designed for participants who are expected to play the Black Belts role in Lean Sigma implementation in non-manufacturing organisations.

The objective of this training program is to equip participants from the service industry with a comprehensive skill set for analysing and improving processes using the integrated Lean Sigma approach. Upon completion of this training, the participant will be able to:
  • Assist the management team to set up process improvement projects.
  • Lead project teams to execute improvement projects.
  • Serve as a coach to other improvement project teams.
  • Disseminate and apply Lean Sigma mindset, methodologies and tools in the organization.

Participants will be able to:
  • Utilise the structured DMAIC methodology in solving functional problems with breakthrough results.
  • Apply quantitative techniques to make effective fact-based decisions.
  • Demonstrate the linkages between projects and desired business results.
  • Lead subject matter experts to increase customer satisfaction levels & business efficiency.
  • Manage & facilitate effective improvement project teams across the organization.
  • Lead & manage cross-functional changes in their organization.
  • Achieve breakthrough results through the application of creative & critical thinking to organizational problems.
  • Communicate effectively to all levels in the organization.

Week 1: Define and Measure (5 days)
  • Service Lean Sigma Overview
  • DMAIC Improvement Process
  • Implementing Lean Sigma Management System
  • Service Value Stream Mapping
  • Voice of Customer (VOC)
  • Setting Up Project
  • Leading Project Team
  • Data Collection Plan
  • Introduction to Minitab**
  • Descriptive Statistics
  • Graphical Tools
  • Attribute Agreement Analysis
Week 2: Measure and Analyze (5 days)
  • Process Capability Analysis
  • Functional Process Mapping
  • Process Analysis
  • Cause and Effect Analysis
  • Process Variation Reduction
  • Failure Mode and Effect Analysis (FMEA)
  • Probability Distribution & Confidence Interval
  • Hypothesis Testing
  • Analysis of Variance (ANOVA)
  • General Linear Model (GLM)
  • Non-Parametric Methods
Week 3: Analyze and Improve (4 Days)
  • Chi-Square Test
  • Correlation and Simple Linear Regression
  • Multiple Linear Regression
  • Logistic Regression
  • Introduction to Queuing Theory
  • Solution Identification, Evaluation & Implementation Planning
  • Process Redesign
  • 5S Workplace Organization & Visual Management
Week 4: Improve and Control  (4 days)
  • Quick Changeover
  • Initializing Flow
  • Implementing Pull
  • Process Control & Standardization
  • Variable Control Charts
  • Attribute Control Charts
  • Poka Yoke
  • Service DFSS Overview
This training program is suitable for cross functional project leads who are tasked by the management to play the Black Belt role in Lean Sigma deployment program.
Black Belt Certification Requirements
Training (Certificate of Attendance)
- Completion of Black Belt Training with a minimum attendance of 80% per phase.

To be awarded with the Certified Service Lean Sigma Black Belt Certificate, the participant will need to pass the tests at the end of each training phase and to demonstrate the ability to apply the techniques through:
  • Completion of Lean Sigma Black Belt Training with a minimum attendance of 90% per phase.
  • Passing the Neville Clarke LSBB Certification Exam with the minimum score of 70%
  • Completion of 1 Lean Sigma Black Belt project
  • Completion of final report on the project and reviewed by Neville Clarke’s panel of assessors
  • Project savings / benefits achieved to be validated and endorsed by finance / senior management of the participant’s organisation, as real gains
  • Each Black Belt candidate will be given a validity of 8 months from completion of the training, to complete the Lean Sigma project.

All Neville-Clarke tutors are full time consultants, auditors and trainers.  The tutor assigned is always an experienced professional with practical application of the subject matter, who will be able to understand and meet the unique requirement of your industry.


18 days (4 sessions of 5 + 5 + 4 + 4 days)

**Note: MINITABTM software will be the official software used during the training.

Available Dates
Philippines, Manila   18 Days (4 Phases)
Phase 1: 23-27 September 2019
Phase 2: 21-24 October 2019
Phase 3: 18-22 November 2019
Phase 4: 09-12 December 2019


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