Asking for feedback is still just talk. Acting on feedback is the trick and this session will cover how to organise that feedback to create a strategy for action.
- Using a simple questioning technique to gather data from your stakeholders about their needs and preferences
- Capturing that data to drive you towards adding more value for customers and more engagement for staff
- Creating a compelling visual map that sets out the changes you need to see
Anyone who deals with stakeholders (internal & external), such as customer service, sales, quality and frontlines.