Delivering Sustained Success
Countries Regional

Keeping Customers

  • Overview
  • Course Outline
  • For Whom
  • Other Details
  • Related Trainings
If you are continually satisfying your customers, then you’re not doing enough to keep them. Customer satisfaction doesn’t mean they’ll come back to you…
We cover:
  • Looking at the gap between customer satisfaction and loyalty
  • Assessing your customer base in terms of their loyalty to your organisation
  • The dynamics involved in driving you towards a loyal customer base
Anyone who deals with customers, and looking to keep customers in their business. Managers, leaders, supervisors, team leaders and others who manage people. 

This is a half day programme intending for a quick and specific upskilling.

Code Title Location
Bitesize01 Acting on Stakeholder Feedback Philippines
Bitesize02 Appreciative Inquiry Philippines
Bitesize03 Brilliance at Resilience Philippines
Bitesize04 The Change House Philippines
Bitesize05 Communicating with Impact Philippines
Bitesize06 Different Perspectives Philippines
Bitesize07 Emotional Intelligence – Introducing EI Philippines
Bitesize08 The Fine Art of Feedback Philippines
Bitesize09 Giving Feedback Philippines
Bitesize12 Less Stress Philippines
Bitesize13 Managing Change Philippines
Bitesize14 Leadership vs Management Philippines
Bitesize15 Mind Maps Philippines
Bitesize16 People and Performance Philippines
Bitesize17 Positive Psychology – An Introduction to NLP Philippines
Bitesize19 Solving Problems Creatively Philippines
Bitesize20 Taking Control of your Career Philippines
Bitesize21 Working Together – Six Thinking Hats Philippines


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