If you are continually satisfying your customers, then you’re not doing enough to keep them. Customer satisfaction doesn’t mean they’ll come back to you…
- Looking at the gap between customer satisfaction and loyalty
- Assessing your customer base in terms of their loyalty to your organisation
- The dynamics involved in driving you towards a loyal customer base
Anyone who deals with customers, and looking to keep customers in their business. Managers, leaders, supervisors, team leaders and others who manage people.
This is a half day programme intending for a quick and specific upskilling.