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Process based Approach to Documentation of ISO 9001: 2015 Quality Management System

  • Overview
  • Course Outline
  • For Whom
  • Other Details
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  • Learn about process approach and systems design for the implementation of ISO 9001
  • Learn about organizational context, risk-based thinking, process mapping and process improvement;
  • Learn how to evaluate & measure the effectiveness of processes within the Quality Management System;
  • Gain an understanding on Quality Management Documentation and its purpose
  • Acquire the necessary skills in the development of a Quality Management Systems documentation
  • Introduction to Process Approach
  • Business Management System Mapping
  • Business Process Mapping Workshop
  • Development of the Context Diagram
  • ISO 9001:2015 Requirements for Documentation
  • Control System of Documented Information
  • Context of the Organization
  • Quality Management System Planning
    • Policy
    • Quality Objective
    • Quality Plan
  • Quality Management System Documentation
  • Procedures  Development
  • Work Instructions Development
  • Support Documentation
This training course is suitable for person of ALL functions and levels who have prior knowledge of the standards and are responsible for the development, implementation and/or maintenance of the quality management systems.  It is also a MUST for Internal Auditors, Quality Management Representatives (QMRs) and quality managers.
All Neville Clarke tutors are full time consultants, auditors and trainers. The tutor assigned is a professional who has years of experience working with organisations to help them set-up and successfully maintain their quality management system. They are able to share their experiences, provide practical advice and solutions, and share common pitfalls faced by real-life organisations in their quest towards ISO 9001 certification.

This is a two-day course running from 9.00 am to 5.00 pm.
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