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Auditing Techniques Enhancement

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  • Course Outline
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Auditing, in its many forms, is a cost-effective means of improving the organisation. To be useful, audits must be performed and presented in a meaningful approach. We must work on the system as well as in the system. In order to change practices for the better, audit results must be in business terms and appeal to the interests of the various stakeholders.

A “value-adding” perspective for audits is needed. Instead of examining past conformance to requirements and regulations in minute detail, you can use current performance to project future actions. It is better to avoid dwelling on mistakes of the past. They can never be changed. A backward-looking view cannot achieve the goal of improved performance within the organization being examined.  It will only lead to resentment and fighting. This is because people are feeble to change the past. They become irritated and retaliate, usually at you. Instead, use past practices to envisage future performance, which can be changed.

“Value-Added Approach” quality audits should be a combination of compliance and performance evaluations. Using defined and agreed-to measurement criteria, the audit report will tell us whether the necessary controls:

  • Exist and are Adequate.
  • Are Effectively implemented.
  • Are process Efficient in achieving desired results.

The only way to successfully meet these needs is to thoroughly prepare for the audit, conduct the evaluation with a high degree of professionalism, and present the report in terms meaningful to the intended audience. Then your customers, using the information presented by the audit report, will be able to make changes to improve future performance.

Course Objectives
This Advanced QMS Auditor Training primary objective is to equip existing practicing auditors the necessary skills and knowledge to conduct audits that add value to the performance of the process under audit.

“Value-Added Approach” prepares participants to:

  • Apply the standards to specific situations.
  • Identify the elements that must be in place to support a successful internal audit program.
  • Understand the Process Model.
  • Identify the COPs & CTQs of a process.
  • Review documentation and develop an audit strategy.
  • Prepare checklists.
  • Understands the “human factors” of audit.
  • Prepare nonconformity reports and observations that produce results.
  • Review corrective action plans.
  • Audit follow-up activities.
  • Audit for IMPROVEMENT.

This auditor training is based on the requirements of the ISO 9001:2008 Standard.

The training is activity-based and includes simulation and roleplay. The course contents have been developed in accordance with the best practices in auditing and aims to use various techniques to improve the breadth and depth of auditor skills in gathering information and the evaluation of evidences.

For further understanding and enhancement of audit skills, it is recommended that you attend Effective Skills for Audit Reporting.  And for those appointed to be their organisation's QMR and/or perform external audits, the Lead Auditor Training or Supplier Auditor Training is recommended.
  • Introduction
    • What is an Audit
    • What ISO 9001:2008 says about auditing
    • The Principles of auditing
    • What ISO 9004:2018 says about auditing
    • What it means to be effective and efficient
  • The Process Principles
    • Understanding your customer
    • Definition of a Process
    • Process vs System
    • ISO 9001:2008 sections on process & system requirements
    • Implementing the Process Approach
    • Achieving Controlled Processes
    • Adding Value to a Process
  • The Process Audit
    • Audit Fundamentals and Vocabulary
    • Overview of Typical Audit Activities
    • Audit Criteria
    • Policy/Quality Objectives Deployment
    • Audit by Process/System Approach
  • Audit Management using ISO 19001
    • ISO 19011 Overview & Sumamry of Changes
    • Auditor Competence and Evaluation
This training is equally suitable for all levels of personnel who would like to understand and improve their auditing techniques competency. This shall include those who have been:-
  • Assigned to perform the internal audits
  • Appointed to review and improve on the internal audit activities
  • Tasked to train or guide other internal auditors in their organization's internal audit team.
This is a one-day course running from 9:00 am to 5:00 pm. ( 2 Days option)
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