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21st Century Supervisory Skills

  • Overview
  • Course Outline
  • For Whom
  • Other Details
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“Supervising in today’s demanding environment”
Supervising in the 21st Century’s Demanding Environment

This course is designed for line managers, supervisors and team leaders who are faced with the challenging task of overseeing the execution of work. This course explores the various functional needs of present-day supervisor and equips the delegates with skills and knowledge for effective performance.

At the end of the training, participants will be able to:

  • link job roles and responsibilities to organisational goals
  • manage their processes and other resources within their responsibility
  • apply human resource management skills
  • identify their contribution to the organization
  • lead, manage and motivate their team to meet management expectations
  • implement effective communication and interaction skills.
This course covers all the essentials of supervisor skills and knowledge in managing people, process and resources towards achieving the organisation’s goals:
  • Introduction
  • Role of Supervisors
  • Planning, Organising, Directing and Controlling
  • Team Leadership and Motivation
  • Human Resource Management
  • Communication and Positive Interaction
  • Self-Improvement
  • Summary
This course will benefit line managers, supervisors and team leaders especially those who are new or have recently been promoted into this role.

The course is also targeted to those who need to update and improve their knowledge and skills on how to carry out their supervisory job more effectively.

This is a participatory and practical course that uses a variety of teaching and learning methodologies, including accelerated learning. Participants will engage in experiential learning to discover strategies that can be implemented in their workplace. They can expect to engage in discussions, real-plays and coaching sessions.
This is a two-day course running from 9:00 am to 5:00 pm.

HRDF Scheme
This course is HRDF claimable under SBL Scheme.


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