Delivering Sustained Success
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Effective Management of Corrective Actions

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  • Course Outline
  • For Whom
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  • Related Trainings

This program is designed to recognise the influence that suppliers, internal customers and external customers have on improving business results. It will also provide participants with the introductory knowledge, skills and attributes necessary to implement and apply continual improvement processes. The workshop will be delivered in modular format through an action learning approach.
At the completion of this course, participants will be able to:

  • Understanding the concepts and principles of continual improvement
  • Understand factors that increase commitment to Continual Improvement  through leadership and teamwork
  • Demonstrate how a competitive advantage can be maximised by minimising variation and reducing cost
  • Outline a framework to encourage the development of practical action plans to be implemented on returning to the workplace
  • Examine how positive internal and external relationships affect improvement results
  • Develop set of mindset and  skills that support the continual improvement process in the workplace
  • The ISO 9001:2008 QMS Standards
    • The ISO 9000:2000 paradigm shift
    • The role of ISO 9001.
    • The limitations of ISO 9001.
    • The role of ISO 9004.
  • Understanding the Process of Measurement, Analysis & Improvement
    • Relationship to PDCA cycle
    • General Considerations.
    • Monitoring and measurement.
    • Control of nonconformity.
    • Analysis of data.
    • Improvement.
  • Managing the Corrective/ Preventive  Action Process
    • Defining the Problem/ Opportunity
    • Root Cause Identification
    • Formulation of Corrective and Preventive Action
    • Flow-through of Corrective Action
    • Handling the Vicious Cycles of Corrective Action
  • Understanding the Role of Problem Solving and Effective Root Cause Analysis
  • Conduct of Management Review
    • Role of Top Management
    • What is a “Management Review” ?
    • ISO9001 requirements of Management Review
    • Overview of Management Review process
  • Beyond ISO 9001:2008 QMS
    • Business Excellence Models
    • Self Assessment
This course is specially designed for process owners responsible for assuring the sustainability and continual improvement of results to their management who wish to improve their work effectiveness through better management of process improvement.
This is a one-day course running from 9:00 am to 5:00 pm.
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